Sanika Nitin Patwardhan

Designed the end-to-end UX for Accolade's AI-driven property management platform, leading design system definition, feature roadmaps, and cross-functional alignment to deliver user-centric solutions.

• Spearheaded end-to-end UX for a 0-1 AI-driven Property Management platform, optimizing agent workflows from task prioritization to delinquency management and follow-ups.
• Directed requirements gathering and feature roadmap development for Vendor Management, Delinquency, and Accounting modules, including prototyping and architectural mapping.
• Established product experience standards by defining a robust design system and creating custom components, enhancing usability, scalability, and consistent adoption across modules.
• Facilitated cross-functional alignment across product, engineering, and business operations, ensuring features met user needs and strategic objectives.

Led a full-scale UX redesign for IU Libraries, significantly improving web accessibility and user engagement through data-driven research and design system implementation.

• Enhanced web accessibility, increasing WCAG 2.1 score from 83.3 to 90.9, and reduced site bounce rate by 18% through a comprehensive UX redesign for web and mobile platforms.
• Streamlined information architecture and design system improvements by conducting user research with 200+ participants, utilizing card sorting, tree testing, and moderated usability testing.
• Developed and scaled a reusable, WCAG-compliant design system (web, iOS, Android), reducing development time by ~300 minutes per project and boosting cross-team efficiency.
• Collaborated with developers and Product Managers in an Agile environment to expand the component library, define UX standards, and establish governance documentation.

Redesigned a decision-focused carrier directory tool for Highway, enhancing broker workflows and fraud detection through reorganized data hierarchy and user-centered UI.

• Redesigned a decision-focused carrier directory tool, improving broker workflows and fraud detection efficiency through optimized data hierarchy and visual information architecture.
• Executed contextual inquiries with over 13 stakeholders across multiple states to map task flows and system usage for real-time vetting and alert prioritization.
• Developed low-to-high fidelity prototypes, interaction specifications, and usability-tested dashboards to support operations decision-making.
• Leveraged research data and direct feedback to iterate UI designs for alert handling, status flags, and time-sensitive interactions.

Led end-to-end UX redesigns for omnichannel e-bike platforms and IoT-enabled motorcycle applications, significantly enhancing product discoverability, sales, and user safety.

• Directed the end-to-end UX redesign of the MWAY e-bike platform, facilitating seamless online sales and in-store pickup/reservations.
• Optimized dual-channel buyer journeys, boosting product discoverability by 20% and increasing total sales by 15% through enhanced IA, real-time inventory visibility, and integrated dealer locators.
• Designed a voice-assisted navigation feature for 200,000+ IoT-enabled motorcycles, enhancing rider safety and access to turn-by-turn directions and ride insights.
• Refined the in-app analytics dashboard through usability testing, reducing task abandonment by 11% for key ride insights.